DELIVERY AND PICKUP

Charlotte Truffles is a Bay Area based chocolate shop.  We offer a few options for pickup and local delivery.  See below for more details: 

PICKUP IN SANTA CLARA:  If you select this pickup option, we use Peet's Coffee (3932 Rivermark Plaza Santa Clara, Ca.) as a meetup location for handoff. When you arrive, you will find a Charlotte Truffles employee in a red chef's coat sitting outside of the shop with your order. 

  • PLEASE NOTE: We don't have a partnership with Peet's Coffee. We are simply using this location as a meetup location. And because of that we can't leave your order with the Peet's Baristas for a flexiple pickup window.  Your selected pickup time is a specific time that you will meet with us. 
  • LATE FEE POLICY: We allow 15 mins of buffer from your scheduled pickup time. But if you arrive any later than that, you will need to reschedule a new pickup time and we'll charge a $10 late fee. You may also opt for a local delivery as your reschedule option.  If a second cancellation occurs, the order will be cancelled without any refund. If you know you're unable to meet at your pickup time, please email us (orders@charlottetruffles.com)  24 hrs in advance to reschedule your new pickup time.

PICKUP IN MENLO PARK: On the other hand, a pickup in Menlo Park Farmers Market is available on Sundays anytime between 9 AM - 1 PM.  Our brown booth is located on the cross street of Chestnut St and Santa Cruz.  To offer more clarity, we are positioned in between Trader Joes and Wells Fargo. Please visit the attached map for the location of the market:  http://bit.ly/menloparkfarmersmarket.

LOCAL DELIVERY: 

  • We offer local delivery within 15 mi of Santa Clara.  Delivery fees may apply. 
  • We prefer to deliver your chocolates to a person. But if no one is home, we will place your order in an area that is cool and is away from direct sunlight and streetview. 
  • We'll follow up with an email (or text message) with the location of your order.   

SHIPPING: While we do not offer shipping, we can provide suggestions on how to ship our products.  Please contact us for more details (orders@charlottetruffles.com).