DELIVERY AND PICKUP

Charlotte Truffles is a Bay Area based chocolate shop.  We offer a few options for pickup and local delivery.  See below for more details: 

PICKUP IN SANTA CLARA:  Pickup option is available at our shared kitchen space  at 3535 De La Cruz Blvd, Santa Clara.

  • PLEASE NOTE: Your selected pickup time a specific time where we'll meet with you. Our shared kitchen space is on 3535 De La Cruz Blvd and located across the church with a steeple. When you arrive, please text us at 408.412.9426 with your order number and we will meet you in the parking lot with your order. 
  • LATE FEE POLICY: We allow 15 mins of buffer from your scheduled pickup time. But if you arrive any later than that, you will need to reschedule a new pickup time and we'll charge a $10 late fee. You may also opt for a local delivery as your reschedule option.  If a second cancellation occurs, the order will be cancelled without any refund. If you know you're unable to meet at your pickup time, please email us (orders@charlottetruffles.com)  24 hrs in advance to reschedule your new pickup time.

PICKUP IN MENLO PARK: On the other hand, a pickup in Menlo Park Farmers Market is available on Sundays anytime between 9 AM - 1 PM.  Our white booth is located on the cross street of Chestnut St and Santa Cruz.  To offer more clarity, we are positioned in between Trader Joes and Wells Fargo. Please visit the attached map for the location of the market:  http://bit.ly/menloparkfarmersmarket.

LOCAL DELIVERY: 

  • We offer local delivery within 10 mi of Santa Clara.  Delivery fees may apply. 
  • We prefer to deliver your chocolates to a person. But if no one is home, we will place your order in an area that is cool and is away from direct sunlight and street view. 
  • We'll follow up with an email (or text message) with the location of your order.   

SHIPPING: While we do not offer shipping, we can provide suggestions on how to ship our products.  Please contact us for more details (orders@charlottetruffles.com).