General

We are excited to offer shipping. That means you can get our truffles and treats delivered to your door, and don’t need to pick them up unless you find us at your local retailer, farmers market, or at our kitchen in Santa Clara.

Feel free to email us at orders@charlottetruffles.com or call us at 408.412.942

You can sign up for our emailing list here to stay up to date on our latest offers and new products!

Orders & Shipping

Yes! You can add a gift message to your order on the cart page in the box labeled ‘add a gift note’. Please note that gift messages have a maximum number of 300 characters including spaces. Your gift note will appear on the packing slip.

Orders are shipped out between Monday- Wednesdays. We don’t ship later in the week to prevent the chocolates from sitting in an uncontrolled storage space.

Upon shipment, customers will receive an email confirmation containing the tracking information.

We unfortunately are unable to cancel orders that are processed or have been fulfilled. We do not offer returns. Though if anything is less than stellar we would be happy to do full or partial re-shipments/refunds if packages are damaged, lost in transit, or missing items.

We currently only offer shipping within the United States.

Due to the nature of chocolates and treats, we don’t ship to PO boxes.

Our Ingredients

We try our very best to use local ingredients. For example, we use Guittard chocolate who’s based in Burlingame and our dairy product is sourced from Clover Sonoma based in Petaluma.  Because we make  flavors from different parts of the world, we use the best ingredients from that particular country.

Most of our products are gluten free. We list our ingredients for all products sold, so please see the individual items for more details.  We also make our chocolates in a shared kitchen where gluten, dairy, eggs, nuts, and peanuts are used.

We provide a list of our ingredients on each of our boxes as well on the flavors tab.  We offer some dairy and nut free.  We make our chocolates in a shared kitchen where gluten, dairy, eggs,  nuts, and peanuts are used. 

Wholesale

We’d love for you to partner with you.  Please complete this wholesale form and we'll get back to you soon: Charlotte Truffles Wholesale

Corporate Gifts and Events

We’d love for you to celebrate with your team members.  Please complete the form here to submit your interests: Charlotte Truffles Corporate Gifting

Yes we do. We have made wedding favors, custom bridal shower favors and more. To learn more about our service, please fill out this form and we will get back to you soon: Charlotte Truffles Wedding Chocolates

Use this text to answer questions in as much detail as possible for your customers.

Where To Buy Our Chocolates

You are always welcome to purchase our products on our website and at any of our pop ups.  Locally, we sell our Gamut bars at Chromatic Coffee and Berkeley Bowl is carrying our bonbons and bars.  If you like us to be at any of your local store, please submit your suggestions to orders@charlottetruffles.com