Charlotte Truffles is committed to our customer satisfaction. If there is any damages, issues or discrepancy upon the receipt of your order, please contact orders@charlottetruffles.com with pictures of shipping boxes and of the damaged product(s). Please submit this discrepancy within 3 days of the received order.

After 3 days of receipt, we will consider that the shipment was received and accepted without any issues.  Due to the perishable nature
of our products, all claims submitted without proper support will not be
eligible for a reshipment or refund. Charlotte Truffles reserves the right to
limit replacements or refunds. 

Our guarantee extends only to correctly addressed orders that is delivered during the first attempt. Due to the perishable nature of our products, we cannot guarantee the condition of the package if it fails the first attempt or when the carrier must reroute your order.

If you case has been approved for a refund, your refund will go back to the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since we approved your return, please contact us at orders@charlottetruffles.com